Privacy Policy

Introduction

Synergenica LLC ("Synergenica", "we", "our", or "us") is committed to protecting your privacy and handling your information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights. Everything you share with us stays yours. We don't sell it, and we don't use it to train AI models. That's the short version. The rest of this document is the detail behind it.

Information We Collect

We only collect what we actually need to deliver your service.

• ·Contact details: name, email, phone number
• ·Business information provided during onboarding
• ·Files, documents, or data you upload for automation workflows
• ·Conversations with our support team
• ·Basic site analytics: pages visited, session duration
• ·Technical data: IP address, browser type

How We Use Your Information

Your information is used for one purpose: delivering and maintaining your service. That means:

• ·Operating and maintaining your automation systems
• ·Setting up and configuring your workflows
• ·Communicating about service updates or support requests
• ·Keeping the platform reliable and secure

Data Ownership

Everything you give us is yours. We make no claim over your documents, files, business data, chatbot data, or any content generated through your use of our services. Full stop.

No Sale of Personal Information

Synergenica does not sell your personal information or business data to anyone. Not now, not ever. This isn't a policy that might change. It's a principle we run on.

AI Model Training

Your data is never used to train external AI models. It doesn't go to OpenAI, Anthropic, Google, or anyone else for training purposes. It doesn't improve public AI systems. What you share with us stays in your service environment.

Third-Party Services

We use reputable vendors for infrastructure like hosting and authentication. Any vendor we work with is required to protect your data, and they're contractually prohibited from selling it or using it for model training.

Data Security

We take security seriously. Here's what we have in place:

• ·Encryption in transit (TLS) and at rest
• ·Access controls that limit who can see your data
• ·Audit logging for sensitive operations
• ·Isolated, segmented environments per client

Data Retention

We keep your data only as long as it's needed to provide your service or meet legal obligations. If you want it deleted, just ask and we'll take care of it.

Your Rights

You can request access to your data, have it corrected, deleted, or exported at any time. Reach out to support@synergenica.com and we'll handle it.

Changes to This Policy

If we make significant changes to this policy, we'll let you know by email or through a notice on the site. We won't bury the update.