Privacy Policy - Synergenica

1. Introduction

Synergenica LLC ("Synergenica", "we", "our", or "us") is committed to protecting your privacy and handling your information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights. All information you share with us remains yours and is never sold or used to train external AI models.

2. Information We Collect

We collect only the information needed to provide our services effectively.

Information you provide:

Contact details such as name, email, and phone number
Business information provided during onboarding
Files, documents, or data uploaded for automation workflows
Information exchanged with our support team

Automatically collected information:

Basic website analytics such as pages visited and session duration
Technical data such as IP address and browser type

3. How We Use Your Information

We use your information only to provide and improve our services:

To operate and maintain our automation systems
To set up and configure workflows
To communicate about service updates or support requests
To ensure platform reliability and security

4. Data Ownership

All data you provide remains fully owned by you. We do not claim ownership over:

Your documents
Your files
Your business data
Your chatbot data
Any content generated through your use of our services

5. No Sale of Personal Information

Synergenica does not and will never sell your personal information or business data to any third party.

6. AI Model Training and Data Use

Synergenica does not use your data to train external AI models. Your data is not shared with third parties for training purposes, nor is it used to improve public AI systems.

7. Third Party Services

We may use reputable vendors for hosting or authentication. These vendors must protect your data and are prohibited from selling or using it for their own model training.

8. Data Security

We apply strong security measures including:

Encryption in transit and at rest
Access controls limiting data access
Audit logging of sensitive operations
Segmented and isolated customer environments

9. Data Retention

We retain your data only as long as needed to provide services or comply with legal obligations. You may request deletion at any time.

10. Your Rights

You may request access, correction, deletion, or a copy of your data. To exercise these rights, contact support@synergenica.com.

11. Changes to This Policy

We may update this Privacy Policy when necessary. Significant changes will be communicated via email or on our website.

12. Contact Us

Synergenica LLC
Email: support@synergenica.com